Resident support workflows
The landing page promises responsive support. This playbook details the tooling and processes that make that real.
Support channels
Each channel inherits the same SLAs and telemetry to keep operations accountable.
Resident portal
In-app messenger with SLA timers and canned responses curated by the customer success team.
support@chiriamea.ro routes through Zendesk with automatic portfolio tagging and sentiment detection.
Phone
+40 371 600 123 reaches the on-call specialist with screen-pop context from the resident profile.
Runbooks
These are the scenarios featured in the landing testimonials. Each one includes automated guardrails.
Maintenance triage
Requests categorised by severity automatically create work orders and notify preferred vendors.
Payment disputes
Support agents can trigger reconciliation reviews, attach artefacts, and notify finance of chargebacks.
Move-in readiness
Automated checklists confirm utilities, access codes, and welcome packs before the resident arrives.
Need escalation paths?
Review the operations runbook for duty schedules and emergency handling procedures.