Operations
Support operations
Every landing page support CTA lands here. Share these processes with prospects, investors, or auditors.
Duty roster
Coverage windows and contact methods for the on-call specialist team.
Weekday
08:00–20:00 EET
support@chiriamea.ro
Weekend
10:00–18:00 EET
support@chiriamea.ro
After-hours
20:00–08:00 EET
+40 371 600 123
Escalation steps
Follow these checkpoints to maintain SLAs when incidents arise.
- 1Acknowledge ticket within 10 minutes and categorise severity.
- 2Update requester every 30 minutes until resolved or mitigated.
- 3Engage on-call engineer via PagerDuty for Sev1 incidents.
- 4Post-mortem drafted within 24 hours with actions assigned.
Communication templates
Downloadable scripts that keep messaging consistent across channels.
Maintenance vendor dispatch
Template includes vendor contact, access instructions, and resident availability window.
Incident update
Send status to impacted residents with next checkpoint and mitigation steps.
Billing correction
Confirm credit issued, ledger adjusted, and finance notified for reconciliation.